Senior Technical Account Manager

Job Summary

A company is looking for a Sr Technical Account Manager.

Key Responsibilities:

• Serve as the primary technical point of contact for enterprise customers, driving adoption and value
• Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions
• Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions

Qualifications & Skills:

• 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment
• Strong understanding of AI, NLP, and cloud-based SaaS solutions
• Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams
• Experience managing enterprise customer accounts and driving adoption of technical solutions
• Impeccable character attributes, including drive, problem-solving, and teamwork