Senior Technical Project Manager

Job Summary

A company is looking for a Senior Technical Project Manager to lead IT project initiatives for a Federal government agency.

Key Responsibilities

• Lead end-to-end project lifecycle management for Salesforce and Contact Center projects
• Oversee Salesforce platform implementation and manage Contact Center technology deployments
• Collaborate with stakeholders to gather requirements and drive continuous improvements in operations

Required Qualifications

• 8 years of experience in program and project management focused on IT and contact center operations
• 6 years of experience leading IT projects on the Salesforce platform
• 5 years of experience applying Agile/Scrum methodologies to IT modernization projects
• 5 years of experience in documenting customer journeys and writing user stories
• PMP Certification and extensive Salesforce expertise