Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer, Confluence On-Prem.

Key Responsibilities

• Provide advanced support and product expertise to large customers as part of the Enterprise On-Prem Support team
• Conduct root cause analysis, debugging, and troubleshooting across multiple Atlassian products
• Communicate progress updates, action plans, and resolution details during customer-facing calls

Required Qualifications

• 8+ years of experience in Java support, software services, and system administration
• Experience with operating systems such as Linux, OS X, and Windows
• Understanding of application server technologies like Tomcat, Apache, and SQL databases
• Experience with networks and technologies, including proxies and Active Directory
• Subject Matter Expert in multiple Atlassian products