Senior Vice President of Client Success

Job Summary

A company is looking for a SVP of Client Success to lead client relationship strategies and drive growth in workforce intelligence partnerships.

Key Responsibilities

• Define and implement a long-term client success vision focused on retention and growth metrics
• Lead a global client success team, establishing frameworks for client engagement and operational excellence
• Collaborate cross-functionally to ensure clients realize value from solutions and address value gaps

Required Qualifications

• 6+ years of leadership experience in client success or account management, including 3+ years in executive roles
• Proven track record in improving gross revenue retention (GRR) at a global scale
• Experience managing distributed client success teams of 50+ across various sectors
• Strong preference for candidates with experience in data-as-a-service or workforce intelligence
• Bachelor's degree required; advanced degree in business or analytics preferred