Senior Account Manager - NC Medicaid

Job Summary

A company is looking for a Senior Account Manager for the North Carolina Medicaid business.

Key Responsibilities

• Resolve issues and ensure member satisfaction by coordinating with operational units and implementing process improvements
• Collaborate with account leadership on client-facing initiatives and provide support for implementations and performance standards
• Document client interactions in Salesforce CRM and support client retention through proactive issue resolution and relationship management

Required Qualifications

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required
• 5 years of Client Service/Account Management experience
• Must reside in Raleigh, NC or be able to commute locally
• At least 10 years of experience managing large government accounts and contracts
• Significant experience with stakeholder engagement focused on customer experience