Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager to maintain vendor relationships and drive customer success.

Key Responsibilities

• Manage customer relationships and serve as the primary contact for the iLottery program
• Develop and implement strategies to enhance customer success and ensure timely resolution of support issues
• Provide insights for business performance improvements based on customer feedback and market analysis

Required Qualifications

• 10+ years of account management experience with a bachelor's degree or equivalent in business, marketing, or a related field
• 3+ years of experience leading an iLottery team and managing vendor partnerships
• Strong leadership and relationship-building skills
• Experience with contract management and understanding of service level agreements (SLAs)
• Knowledge of market dynamics and current industry trends