Senior Workforce Planning Analyst

Job Summary

A company is looking for a Senior Workforce Planning Analyst to analyze, model, and report on multi-channel workflow queue movement.

Key Responsibilities

• Model, analyze, and develop reports for Operations departments, including volume, rate, and workload forecasting
• Lead assessment and analysis of planning, workflow improvement, budgeting, and operational strategic planning initiatives
• Partner with department leaders to develop budget staffing requirements and provide feedback and coaching to support team development

Required Qualifications

• Bachelor's degree in business or related field, or equivalent combination of education and relevant work experience; HS diploma or GED required
• 5 years of experience in data or statistical analysis in a production, call center, or pharmacy environment
• Experience with workforce planning software (IEX, VERINT, NICE)
• Must be eligible to work in the United States without the need for work visa or residency sponsorship