Service Desk Analyst

Job Summary

A company is looking for a Service Desk Analyst to provide first-level IT support and manage service requests.

Key Responsibilities

• Provide first-level IT support and handle incidents or service requests
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Maintain the company ticketing system and ensure proper follow-up on issues

Required Qualifications

• Bachelor's Degree in Information Technology or a related discipline
• Minimum of three years in IT technical support
• Self-driven and able to work independently as well as part of a team
• Able to work remotely on a nightshift schedule following EST/CST