Partner Support Coordinator

Job Summary

A company is looking for a Partner Support Coordinator to assist partners with managing health payment plans and ensure a positive customer experience.

Key Responsibilities

• Assist partners through tickets, emails, and phone calls
• Review claims, denials, and substantiation documentation
• Document trends to support product quality and development

Required Qualifications

• 1 - 2 years of experience supporting Health Savings Accounts, Flexible Spending Accounts, and Health Reimbursement Arrangements preferred
• 1 - 2 years of experience in training and customer service preferred, or equivalent education experience
• Bachelor's Degree in Education, Business, Communications, or related field preferred
• Computer proficiency required
• Ability to work in a fast-paced professional environment