Service Desk Specialist (myColorado) – Remote From Anywhere In Colorado

About the position

Responsibilities
• Providing Tier I support and customer assistance for a mobile application.
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
• Installing the myColorado software on supported devices following defined procedures, processes, and methods.
• Employing Incident Management procedures to enter tickets into the required tracking system.

Requirements
• One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
• OR an Associate’s degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Nice-to-haves
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Experience with iTunes as well as Apple and Google Play Store.
• Use of tools and diverse mobile devices makes and models.

Benefits
• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Wellness programs