Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, CX.

Key Responsibilities

• Develop an understanding of each client's business objectives and create strategies to support them
• Build and deliver C-Level executive presentations to articulate results and value
• Provide proactive support to clients and identify expansion opportunities to grow revenue

Required Qualifications

• 3+ years of experience in SaaS or CCaaS
• Experience in account management or customer success with Enterprise clients
• Strong relationship-building skills
• Strategic thinking ability