Senior Vice President of Customer Success

Job Summary

A company is looking for a Senior Vice President Global Customer Success to lead its global Customer Success organization.

Key Responsibilities

• Lead the transformation from reactive service delivery to a strategic customer success model
• Develop and execute a global customer success strategy to ensure value delivery and account growth
• Oversee a distributed team, ensuring alignment with local market needs and driving efficiency in customer engagement

Required Qualifications

• 15+ years of leadership experience in Customer Success or related fields, with 8+ years in executive roles
• Experience managing multi-region customer success operations in a B2B SaaS or technology environment
• Proven success in transforming organizations to improve retention and customer satisfaction
• Strong business acumen with experience in customer success frameworks and lifecycle management
• Exceptional leadership skills with experience managing large teams and scaling operations globally