Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide support and manage IT operations.

Key Responsibilities

• Manage SaaS applications and provide white glove support to executives and department heads
• Oversee technical training, team management, and support escalations
• Collaborate with cross-functional teams to enhance IT processes and create knowledge base articles

Required Qualifications

• 4+ years of leadership experience in IT roles
• Bachelor's degree in Computer Science or related field, or equivalent experience
• Experience with SSO configurations and security control requirements
• In-depth knowledge of IT software, user management, and information security best practices
• Familiarity with IdP and SSO software, Microsoft Suite, and MacOS methodology