ServiceNow Delivery Lead

Job Summary

A company is looking for a ServiceNow Service Delivery Lead to drive digital transformation initiatives within a professional services environment.

Key Responsibilities

• Build and lead a ServiceNow product management team for ITSM, ITOM, Finance & Accounting, and custom applications
• Manage roadmaps, features, and demand intake for assigned ServiceNow modules
• Oversee vendor management and coordinate delivery teams to ensure successful project outcomes

Required Qualifications

• 10+ years of enterprise IT delivery experience, particularly in ServiceNow implementations
• Strong background in managing operations and delivery for ServiceNow products
• Proven leadership in ServiceNow solution strategy and vendor management
• Expertise in ITSM, ITOM, Finance & Accounting, and custom ServiceNow applications
• Bachelor's degree preferred or equivalent work experience