Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician in Information Technology Services.

Key Responsibilities

• Provide telephone-based or electronic support for incident resolution to the WVU community
• Deliver first-level technical support for various software applications and remote IT support
• Maintain currency on advancements in supported applications and ITIL best practices

Required Qualifications

• Associate degree in computer science or a related field
• Minimum of two years of technical experience in a computer-related customer support field
• Minimum of two years of customer service experience
• Equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment