ServiceNow Business Systems Analyst

Job Summary

A company is looking for a ServiceNow Business Systems Analyst.

Key Responsibilities

• Gather, analyze, and document business and technical requirements to create user stories and acceptance criteria
• Collaborate with cross-functional teams to optimize ServiceNow solutions and ensure technical integrity
• Support the development of a unified backlog and ensure clarity for the Development Team

Required Qualifications

• A two-year degree in Information Technology, Computer Science, Business, or a related field is preferred
• ITIL4 Foundation experience and/or Certification
• 2 to 4 years of experience with the ServiceNow platform as a technical analyst or admin
• Experience working in and with agile teams is required
• Broad understanding of ServiceNow modules such as ITSM, ITOM, and Asset Management