Solutions Specialist

Job Summary

A company is looking for a Solutions Specialist to manage product gaps and operational exceptions during customer onboarding and feature rollouts.

Key Responsibilities

• Efficiently manage projects and tasks to support operational objectives
• Create and maintain scalable internal processes, runbooks, and documentation
• Identify and fix gaps in workflows, tooling, or cross-functional collaboration

Required Qualifications

• Experience in high growth startups (bonus: HRIS, payroll, or leave of absence)
• Comfortable with queue-based workflows and multitasking across priorities
• Proficient in tools like Gsheets/Excel, Metabase, and Hubspot
• Empathy and precision in managing sensitive workflows like leave management