Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Own complex customer engagements and ensure account success and retention
• Develop and execute strategic success plans aligned with customer goals
• Collaborate with various departments to resolve customer questions and problems

Required Qualifications

• Bachelor's Degree or equivalent experience
• 3-4+ years of experience in Account Management, Customer Success, or related fields
• Proven track record in handling customer escalations
• Strong strategic thinking and project management skills
• Experience working with educational technology or publishing is preferred