Strategic Merchant Success Manager

Job Summary

A company is looking for a Strategic Merchant Success Manager, Enterprise.

Key Responsibilities

• Accountable for quarterly revenue retention targets for enterprise merchants
• Host strategic business reviews and increase adoption of Loop's features tailored to merchant priorities
• Build relationships across multiple stakeholders and act as the voice of the customer to influence product development

Required Qualifications

• Several years of customer success or account management experience with strategic enterprise businesses for B2B SaaS products
• Experience managing the renewal process for enterprise accounts
• Proven track record of meeting or exceeding revenue goals
• Experience in merchant communications and data analysis to create value stories
• Ability to engage stakeholders at all levels, including C-suite executives