Student Experience Specialist

Job Summary

A company is looking for a Student Experience Specialist focused on enhancing student success in IT education.

Key Responsibilities

• Foster student progress by developing resources and interventions to improve the student experience
• Conduct outreach strategies to aid students in their academic progress, increasing retention and graduation rates
• Manage incoming support requests, resolve complex student issues, and drive engagement through 1-1 coaching sessions

Required Qualifications

• Bachelor's degree in education, business, communication, or a related field
• Minimum of 2 years of teaching experience in Information Technology or a combination of teaching and IT industry experience
• Experience in a student-facing or customer-facing role
• Proficient in Salesforce and Microsoft Office Suite, especially Outlook and Excel
• Demonstrated ability to work independently with minimal supervision