Support Technician

Job Summary

A company is looking for a Support Technician to assist partners and enhance user experience with their product.

Key Responsibilities

• Answer questions and investigate issues from partners, documenting feedback effectively
• Maintain a positive and empathetic attitude while collaborating with various departments
• Quickly assimilate new information and manage the company's knowledge base and resources

Required Qualifications

• Demonstrated success in managing multiple projects simultaneously
• Experience in customer service
• Resourcefulness and strong problem-solving abilities
• Preferred experience with Zendesk
• Experience in K-12 education and technology is a plus