System Support Specialist

Job Summary

A company is looking for a System Support Specialist to assist with IT support and compliance efforts.

Key Responsibilities

• Monitor and resolve incoming tickets in Freshdesk/Slack
• Troubleshoot common application issues (Zoom, Slack, ClickUp, Google Drive)
• Reset passwords and assist with Google Workspace 2FA issues

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, or related field
• 4-6 years of IT support experience
• Hands-on experience with Freshdesk or another IT ticketing system
• Basic knowledge of macOS troubleshooting
• Ability to work independently, follow SOPs, and document work clearly