Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to maintain and enhance customer environments while providing proactive technical guidance.

Key Responsibilities

• Oversee customer service delivery across various services and ensure compliance with SLAs
• Manage incident, problem, and change management processes to drive resolution and analysis
• Collaborate with internal teams to implement a Customer First strategy and provide consultative advice

Required Qualifications

• 8+ years in customer-facing roles such as Technical Account Manager or Service Delivery Manager
• Fluency in English and Spanish; Portuguese is a plus
• Experience with service providers or cloud resellers supporting enterprise clients
• ITIL Foundation certification (V4 preferred); PMP, Agile, or Six Sigma are assets
• Strong organizational skills and ability to manage competing customer demands