Client Success Manager

Job Summary

A company is looking for a Client Success Manager (remote).

Key Responsibilities

• Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations
• Support the onboarding process for new clients, ensuring effective training and product utilization
• Monitor client performance metrics and assist in resolving client issues and escalations

Required Qualifications

• 5+ years of experience in client success, account management, or a related role within the healthcare payor or technology industry
• Strong understanding of the healthcare payor landscape, including key challenges and opportunities
• Technical proficiency with healthcare technology solutions and ability to quickly learn new tools
• Bachelor's degree in Business, Healthcare Administration, clinical degree, or a related field; advanced degree preferred
• Ability to analyze data and metrics to drive decision-making and demonstrate value to clients