Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to support enterprise customers and ensure their success with the company's products and services.

Key Responsibilities

• Develop and maintain strategic partnerships with select enterprise customers
• Act as a technical subject matter expert, providing guidance on the company's architecture and collaboration solutions
• Manage internal procedures and collaborate across departments to enhance customer experience

Required Qualifications

• Experience working with Fortune 500 customers
• Project management experience in large or enterprise-level environments
• Solid understanding of IP Telephony, SIP or H323, and Audio/Video codecs
• Experience troubleshooting network issues, including firewalls and NAT
• Proactive approach to building trust and ensuring customer satisfaction