Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to build strategic relationships with enterprise accounts and ensure customer satisfaction through effective product and team interactions.

Key Responsibilities

• Develop close working relationships with customer technical and management teams to achieve desired outcomes
• Act as a subject matter expert for customers, advising on product capabilities and expansion opportunities
• Manage proactive program deliverables, including onboarding, health checks, and strategic support plans

Required Qualifications

• At least 7 years of experience with network security solutions, including web proxies and firewalls
• Bachelor's degree in Computer Science or Information Systems preferred
• 5+ years of experience in a senior technical support role with enterprise customers
• Understanding of networking principles and experience diagnosing network issues
• Familiarity with enterprise applications and server operating systems such as Linux and Windows