Renewals Account Manager

Job Summary

A company is looking for a Renewals Account Manager to join their Customer Success organization.

Key Responsibilities

• Manage a portfolio of renewals by collaborating with team members, partners, and customers
• Transform renewals processes to ensure seamless integration for partners and customers
• Create and maintain timely renewals forecasts, including risk identification and mitigation

Required Qualifications

• Minimum 2 years of service renewal experience, preferably in networking or SaaS
• Expert knowledge of service business, including co-termination and service terms
• Experience negotiating with partners and customers focused on value
• Proficient with analytics and associated tools (e.g., Excel, Access, Tableau)
• Experience with Salesforce.com and MS Dynamics is a plus