Client Onboarding Lead

Job Summary

A company is looking for a Client Onboarding Lead to act as the primary point of contact for large-scale clients during the onboarding experience.

Key Responsibilities

• Serve as the main contact for onboarding strategic planning and client relationship management
• Lead discovery sessions to gather and document detailed business requirements
• Assess and mitigate risks related to project discovery and communicate project expectations effectively

Required Qualifications

• 7+ years of experience in the benefit administration industry
• Bachelor's degree preferred
• Experience in Health & Welfare benefits administration, client onboarding, or SaaS solution implementation
• Strong quantitative and analytical skills
• Experience leading multiple complex projects with successful outcomes