Associate Account Manager

Job Summary

A company is looking for an Associate Account Manager responsible for supporting client implementations and open enrollment strategies.

Key Responsibilities

• Collaborate with Benefits Administration client teams to maintain accurate client plan design information
• Develop and enhance training materials and call flow resources for Call Center staff
• Analyze Call Center metrics and provide strategic reporting to leadership

Required Qualifications

• Bachelor's degree or equivalent leadership experience in call center or training preferred
• Minimum 3 years of formal call center leadership experience required
• Experience analyzing and reporting on metrics using Excel, Access, and/or SQL
• Experience in the Health and Welfare consulting or employee benefits industry is preferred
• Advanced computer skills, including proficiency in Microsoft Office Suite