Director of Account Management

Job Summary

A company is looking for a Director of Account Management to lead client success initiatives.

Key Responsibilities

• Design and execute account management strategies to enhance client retention and satisfaction
• Collaborate with cross-functional teams to ensure cohesive client experiences
• Lead and mentor the account management team while establishing KPIs for continuous improvement

Required Qualifications

• 5-7 years of experience in account management and client success within a SaaS environment
• Demonstrated leadership skills with a focus on team development and mentorship
• Proven negotiation skills for successful client renewals
• Strategic and analytical mindset with an emphasis on data-driven decision-making
• Alignment with the company's mission and values, committed to making a positive impact