Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to partner with enterprise customers on onboarding and maximizing the value of their ITSM platform.

Key Responsibilities

• Lead enterprise onboarding sessions and configure the ITSM platform, including services and workflows
• Act as the primary technical owner for assigned accounts, ensuring customer satisfaction and adoption of ITSM capabilities
• Participate in pre-sales engagements, providing technical authority and delivering platform demos

Required Qualifications

• 4+ years in a Technical Account Manager, post-sales, pre-sales, or technical support role, preferably in SaaS or MSP environments
• Proven experience owning enterprise customer outcomes end-to-end
• Strong knowledge of ITSM platforms such as ServiceNow, Jira, and Freshservice
• Hands-on experience with monitoring, alerting, AIOps, and workflow automation
• Familiarity with APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred)