Senior Renewal Manager

Job Summary

A company is looking for a Senior Renewal Manager (SaaS).

Key Responsibilities

• Own and execute the renewal process for assigned SaaS and Content customers, ensuring ARR retention and growth
• Develop renewal strategies to maximize customer lifetime value and minimize churn
• Lead renewal negotiations and identify upsell/cross-sell opportunities during the renewal cycle

Required Qualifications

• 5+ years of experience in SaaS renewals management, account management, or customer success
• Proven success in negotiating SaaS subscription renewals and managing complex customer accounts
• Strong understanding of SaaS business models and subscription metrics
• Proficiency with SaaS tools such as Salesforce, Gainsight, and Gong
• Bachelor's degree in Business, Communications, or a related field (MBA a plus)