Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist II (vAuto/HomeNet).

Key Responsibilities

• Provide technical support and handle escalated customer requests
• Respond to customer inquiries via telephone or online and document resolutions
• Build relationships with customers and liaise with internal teams to resolve issues

Required Qualifications

• High School Diploma/GED and 3 years of experience in a related field, or equivalent combination of education and experience
• Ability to work flexible hours and independently or as part of a team
• Strong technical troubleshooting skills
• Experience with CRM case logging or Salesforce
• Ability to handle multiple priorities in a fast-paced environment