Technical Program Manager, Amazon Q Customer Success Team

We’re seeking aTechnical Program Manager to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role will be pivotal in creating cohesion between our global delivery team, Amazon Q Business product teams, and Go-To-Market (GTM) initiatives. The ideal candidate will drive adoption of Amazon Q Business by developing scalable frameworks, assets, and methodologies that enable our teams to deliver transformative AI implementations for enterprise customers worldwide.

Our professional services team consists of global specialists across North America, Europe, and Asia Pacific, with planned expansion to all major global regions within the next 1-2 years

We’re structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and drives efficiency across the delivery organization.

Amazon Q Business is AWS’s most capable generative AI-powered assistant for finding information, gaining insights, and taking action in enterprise environments. It empowers organizations to automate complex workflows, accelerate content creation, take actions across applications, and extract key insights from both structured and unstructured data.

Key job responsibilities
Systems Design and Implementation Standards

Define, develop, and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers
Create reusable assets, methodologies, and frameworks that enable the delivery team to implement Amazon Q Business solutions consistently and efficiently
Work closely with delivery teams to understand implementation challenges and develop solutions that address common pain points
Leveraging emerging Generative and Agentic AI technologies to radically change customer’s experience in seeding and scaling our solutions across their business

Product-to-Services Alignment

Build deep expertise in Amazon Q Business capabilities, roadmap, and technical architecture
Serve as the liaison between AWS product teams and our professional services organization, ensuring our solutions leverage the latest Amazon Q Business features and capabilities
Translate product capabilities into service offerings, delivery methodologies, and technical solutions that address specific enterprise use cases

Go-To-Market Strategy and Execution

Collaborate with GTM teams to define positioning, messaging, and value propositions for our professional services offerings around Amazon Q Business
Develop compelling sales enablement materials that help articulate the value of our services to customers and partners
Support the creation of business cases, ROI models, and other assets that demonstrate the value of Amazon Q Business implementations
Market Intelligence and Customer Insights
Conduct customer interviews and market research to identify emerging needs and trends in enterprise AI adoption
Analyze implementation data, customer feedback, and success metrics to continuously improve solution offerings
Monitor competitive landscape and industry developments to ensure our solutions address evolving market requirements

Cross-Functional Leadership

Lead cross-functional initiatives that span delivery, product, and GTM teams to improve overall customer experience
Influence product roadmaps based on insights from customer implementations and market needs
Foster collaboration between regional delivery teams to share best practices and ensure consistent global execution

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Mentorship and Career Growth
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AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments

Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.