Technical Program Manager

Job Summary

A company is looking for a Technical Program Manager to lead the implementation of a new Workforce Management system.

Key Responsibilities

• Lead the end-to-end WFM implementation across customer support and compliance operations
• Partner with stakeholders to gather requirements and coordinate integration with existing systems
• Manage project timelines, risk trackers, and facilitate cross-team collaboration

Required Qualifications

• 5+ years of experience in technical project or program management
• Proven ability to lead enterprise technology implementations across multiple teams
• Experience applying Agile, Lean, ITIL, or process improvement frameworks
• BA/BS in Engineering, Computer Science, Business Administration, or related discipline
• Must be authorized to work in the U.S. (no sponsorship)