Technical Program Manager

Job Summary

A company is looking for a Technical Program Manager (Customer Success Manager).

Key Responsibilities

• Develop and manage end-to-end technical onboarding projects to drive product adoption
• Manage customer escalations and represent customer perspectives within the engineering organization
• Drive technical and product strategy to reduce onboarding complexity and customer cycle time

Required Qualifications, Training, and Education

• 6+ years of relevant experience in driving product adoption
• Strong background in Account Planning and Customer Success Plans
• Proven experience in managing large, complex project implementations
• Experience in the DevOps or Analytics space is a plus
• Strategic thinker with a strong ability to articulate technology and project goals