Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Assist customers with issues related to system configuration and product functionality
• Document all interactions and provide regular updates on case status
• Collaborate with peers and contribute to a culture of teamwork and shared goals

Required Qualifications

• 2+ years of experience in enterprise IT customer support
• Expert troubleshooting and reasoning skills
• Experience working on critical system issues and escalations
• Desire for continuous learning and improvement
• 2-4 year degree in Information Systems or IT, or equivalent experience