Technical Support Engineer

Job Summary

A company is looking for a Technical Customer Support Engineer (L2).

Key Responsibilities

• Take ownership of escalated tickets from L1 support and provide timely updates and resolutions
• Investigate and resolve complex technical issues involving APIs, integrations, and cloud environments
• Create internal documentation and mentor L1 team members to enhance support effectiveness

Required Qualifications

• 3+ years in a technical support, systems engineering, or DevOps-related role
• Strong knowledge of cloud infrastructure (AWS required; Azure and GCP a plus)
• Proficiency with APIs, log analysis, and troubleshooting SaaS applications
• Experience using ticketing systems (DevRev, Jira, Zendesk or similar)
• Background in a fast-paced SaaS or startup environment preferred but not required