Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer for the West Coast region.

Key Responsibilities

• Drive post-sales technical support by diagnosing, troubleshooting, and resolving customer issues
• Provide timely service on new tickets, exceeding SLA goals for responses and resolutions
• Document issues and root cause analyses, and manage ticket escalations to engineering

Required Qualifications

• Minimum of a Bachelor's Degree in a technical field with 7+ years of relevant work experience
• Hands-on experience with Data Privacy and Security technologies, SQL/NoSQL databases, and Linux
• Demonstrated depth in the technical support lifecycle, including ticket logging and escalation
• Proficiency in Technical Support systems, such as Zendesk
• Understanding of Data Security and Privacy regulations is a strong plus