Bilingual Support Specialist

Job Summary

A company is looking for a Support Specialist I Bilingual.

Key Responsibilities

• Receive inbound calls to resolve customer questions or concerns and identify opportunities for account renewals
• Make outbound calls to retain customers and offer energy plans
• Accurately document customer interactions and maintain high levels of confidentiality

Required Qualifications

• Minimum of 6 months experience in a customer-facing environment; call center experience preferred
• Bilingual in English and Spanish is required
• High School diploma or GED required
• Proficient in Windows-based computer programs with strong navigation skills
• Ability to type 35+ WPM and work in a fast-paced, team-oriented environment