Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide technical assistance for their Experimentation Platform.

Key Responsibilities

• Support the Web Experimentation & Feature Stack Experimentation platform
• Troubleshoot and debug customer issues via Zendesk and phone
• Ensure Support SLAs and CSAT goals are met while managing the ticket queue

Required Qualifications

• 1+ year experience in a developer role or supporting a modern web app
• Good understanding of REST APIs, SDKs, and JavaScript libraries
• Proficiency in reading, writing, and debugging JavaScript, HTML, and CSS
• Bachelor's degree in computer science, IT, or Telecommunications preferred, or equivalent working experience
• Ability to work independently and collaboratively with minimal supervision