Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager for Treasury Management.

Key Responsibilities

• Lead efforts to enhance support processes and serve as the primary support liaison for less experienced associates
• Establish and monitor departmental goals, manage staff performance, and implement changes to improve efficiency
• Create measurement reporting to analyze client trends and identify departmental inefficiencies

Required Qualifications

• Bachelor's Degree and 8 years of experience in Treasury Support or implementation in a Financial Institution, OR
• High School Diploma or GED and 12 years of experience in Treasury Support or implementation in a Financial Institution
• Experience building out a team
• Experience managing a support/implementation team within Treasury Management
• Experience managing a call center that supports business clients