Technical Support Specialist

Job Summary

A company is looking for a Tech Service Desk professional.

Key Responsibilities

• Answers moderately complex questions and handles support for hardware, software, applications, and user administration
• Escalates complex problems to resolver teams or vendors as needed
• Supports L1 agents with day-to-day questions related to client incidents and requests

Required Qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• Generally, 1-2 years of experience in the area of responsibility
• Eligibility for required authorizations from the U.S. Government due to access to export-controlled commodities and technology