Technology Consultant

Job Summary

A company is looking for a Technology Consultant to join their Managed Application Services team.

Key Responsibilities

• Manage ticket intake and triage from customer contacts while overseeing MAS support tickets
• Build and modify workflows, business rules, and automations, along with configuring urgent system issues
• Provide proactive guidance on client-led testing and create/update reports using SSRS and Crystal Reports

Required Qualifications

• Experience implementing and supporting the Accela Civic Platform
• Background in IT business analysis, design, development, testing, documentation, and system administration
• Experience supporting highly technical and complex enterprise information systems
• Strong organizational and time management skills
• High aptitude for complex problem analysis and resolution