Director, Account Management

WHAT YOU’LL DO

We are seeking a strategic and people-focused Director, Account Management to lead a team of Account Managers responsible for client relationship development, campaign execution, retention, and growth. This is a hands-on leadership role where you will manage a small, high-performing team while also directly engaging with key clients to drive success.

• Mentor and manage a team of Account Managers, fostering a high-performance and growth-oriented environment.
• Lead in-person trainings and department updates to support team education and collaboration.
• Provide an aggregated view of team performance, including culture, career pathing, process efficiency, and training needs.

• Guide the team in building strong, consultative client partnerships to exceed expectations and drive satisfaction.
• Support strategic planning, campaign recommendations, and upsell opportunities across managed accounts.
• Serve as a point of escalation for complex client situations or high-value opportunities.

• Oversee execution quality, ensuring campaigns are launched and optimized effectively.
• Monitor and report on account health and performance, identifying risks and opportunities proactively.
• Ensure Salesforce and related systems reflect accurate and up-to-date campaign information.

• Collaborate with regional leadership and internal stakeholders to enhance team performance and customer retention.
• Drive participation in national account management discussions, trainings, and cross-department initiatives.
• Identify and implement new processes and collaboration strategies to streamline operations and elevate outcomes.

• 7+ years of experience in digital media, with a strong foundation in programmatic advertising and client services
• 3+ years of people management experience with a proven ability to develop and inspire teams
• Strong relationship management skills with a consultative, solution-oriented approach
• Proven track record of exceeding client expectations and driving account growth
• Comfortable working in a fast-paced, high-growth environment with a passion for innovation and continuous improvement
• Experience working cross-functionally across departments such as sales, product, operations, and analytics
• Strong presentation, communication, and analytical skills
• Experience with Salesforce or similar CRM platforms strongly preferred
• Bachelor's degree required

• Viant® (NASDAQ: DSP) is a leading advertising software company that enables marketers to plan, execute and measure omnichannel ad campaigns through a cloud-based platform. Viant’s self-service Demand Side Platform, Adelphic®, powers programmatic advertising across Connected TV, Linear TV, mobile, desktop, audio, gaming and digital out-of-home channels. In 2022, Viant was recognized as a Leader in the DSP category, earned Great Place to Work® certification and Co-Founders Tim and Chris Vanderhook were named EY Entrepreneurs of the Year. To learn more, please visit viantinc.com.

• Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

Not the right position for you? Check out our other opportunities! 

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About Viant

Viant Technology Inc. (NASDAQ: DSP) is a leader in AI-powered programmatic advertising, dedicated to driving innovation in digital marketing. Viant’s omnichannel platform built for CTV allows marketers to plan, execute and measure their campaigns with unmatched precision and efficiency. With the launch of ViantAI, Viant is building the future of fully autonomous advertising solutions, empowering advertisers to achieve their boldest goals. Viant was recently awarded Best Demand-Side Platform by MarTech Breakthrough, Great Place to Work® certification and received the Business Intelligence Group’s AI Excellence Award. Learn more at viantinc.com.

Viant is an equal opportunity employer and makes employment decisions on the basis of merit.  Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws.  Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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