Virtual Care Customer Service Representative

Job Summary

A company is looking for a Virtual Care Customer Service Representative - Part Time.

Key Responsibilities

• Deliver consistent, high-quality service by addressing inquiries with professionalism and empathy
• Engage with members through various communication channels, utilizing software tools to provide effective solutions
• Take ownership of customer concerns from start to resolution, ensuring a seamless experience

Required Qualifications

• 5+ years of experience in a customer service role within a concierge-level or white-glove support environment
• Prior veterinary experience in a small animal clinic; 3+ years preferred
• Proven ability to take full ownership of client concerns, ensuring timely resolution
• Comfort with technology, including customer support and medical record software
• Bilingual candidates preferred to enhance communication and service