Associate, Acceptance Solutions Sales Executive

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are looking for a dedicated and customer obsessed Associate Account Manager to join our team. Your responsibilities will include supporting strong, long-lasting client relationships, cross-collaboration with our internal support teams to resolve inquiries on behalf of our clients, and driving opportunities to activate, grow, and retain revenue.  

Key Responsibilities :

• Handle a high volume of inbound emails and phone calls. Evaluate the nature of the inquiry and determine the appropriate response and course of action
• Collaborate with the multiple internal teams including Billing, Implementations, Technical Support, Risk Operations, and Sales Operations
• Serve as an escalation point, both internally within the team, and with our clients.
• Facilitate the resolution of issues, connecting clients with the right resources for assistance.
• Collaborate with Specialized Sellers on portfolio retention and growth strategies
• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
• Minimum of 6 months of work experience or a Bachelor's Degree
• 6 months -2 years of account management/customer facing/sales equivalent type role
• Demonstrated ability to deal effectively with customers and strong telephone, and written, and presentation skills
• Experience using Microsoft Tools (Outlook, Word, Excel, PPT)
• Experience based “Issue Resolution” skills that facilitate dialogue across multiple contacts

Preferred Qualifications:
• 2 or more years of work experience
• Strong organization and time management skills, comfortable multi-tasking
• Ability to deal with customers in a manner that shows sensitivity and tact.
• Demonstrated knowledge of the payment industry including issuing, acquiring, transaction processing, eCommerce, Card Present, Card Not Present and ACH processing preferred but not required
• Experience working with systems such as Tableau and Microsoft Dynamics
• Knowledge of referral and reseller partner models

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 79,900 to 97,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.