Warranty Service Operations Manager

Job Summary

A company is looking for a Manager, Warranty Service & Repair Operations.

Key Responsibilities

• Coordinate day-to-day operations of a nationwide 3rd party technician network
• Monitor and manage open work orders across multiple service lines and customer segments
• Liaise with customer service, dispatch, and claims teams to ensure consistent service experience

Required Qualifications

• Experience in service operations and vendor coordination
• Ability to manage workflows in a dynamic, high-volume environment
• Experience in recruiting, onboarding, and credentialing technicians
• Knowledge of performance metrics for technician management
• Experience in maintaining documentation and standard operating procedures (SOPs)