Workforce Management Manager

Job Summary

A company is looking for a WFM Manager to oversee workforce planning and operations.

Key Responsibilities

• Define and execute departmental plans in alignment with Workforce Management strategy
• Oversee the end-to-end WFM process cycle, ensuring efficiency and accuracy
• Monitor WFM metrics and analyze trends to identify risks and opportunities

Required Qualifications

• Comprehensive knowledge of Workforce Management principles and methodologies
• Expertise in WFM tools and data analysis platforms
• 7+ years of experience in workforce management, with at least 3 years in a senior leadership role
• Proven track record in driving large-scale WFM initiatives and process improvements
• Ability to manage complex, multi-client environments under tight deadlines