Workforce Planning Analyst

Job Summary

A company is looking for a Workforce Planning Real Time Analyst.

Key Responsibilities

• Monitor and manage agent adherence to schedules and operational efficiency
• Track key performance indicators (KPIs) and make real-time adjustments to staffing levels
• Generate and distribute performance reports to stakeholders and address operational challenges

Required Qualifications

• Bachelor's degree with experience in Workforce Management Technology or equivalent education and experience
• Three or more years of call center experience
• Experience in Workforce Management
• Real-time monitoring experience in a call center environment